Shipping policy

Delivery Information

Order Processing
We process orders Monday–Friday. Orders placed before 3 pm UK time ship same day. Orders after 3 pm ship next business day.

UK Shipping

Warehouse: United Kingdom
Standard: Untracked large letter via postbox (no signature)
Cost: Free
Delivery: 2–5 business days
Legal: Under the Consumer Contracts Regulations you have rights if delivery exceeds 30 days.

EU Shipping

Warehouse: Czech Republic
Standard: Untracked large letter via postbox (no signature)
Cost depends on location:

Czech Republic, Poland, Slovakia, Austria, Belgium, Croatia, Denmark, France, Germany, Hungary, Luxembourg, Netherlands = €2.95

Bulgaria, Estonia, Italy, Latvia, Lithuania, Romania, Slovenia, Sweden = €4.95

Finland, Greece, Ireland, Portugal, Spain = €6.95

Delivery: 5–14 business days (may vary by distance)
Legal: You have rights under the EU Consumer Rights Directive if delivery exceeds 30 days.

Premium Shipping (UK & EU)

Service: Tracked parcel (signature may be required)
Cost: Calculated at checkout
Delivery: UK: 1–2 business days / EU: 2–5 business days
Processing: Ships same day if ordered before 3 pm

Returns

Return shipping to our UK/EU warehouse is at the customer's cost
Refunds processed within 14 working days of receipt.
You have the right to cancel from your order within 14 days of receiving your goods. To exercise this right, please use our return form.

Customs & Import

EU orders ship from Czech - no extra fees for EU customers.
UK orders ship within the UK - no customs duties.

Questions?

Email: hello@getohsnap.eu

Last updated: 16 October 2026