Shipping & Returns Policy

Order Processing
We process orders Monday–Friday. Orders placed before 3 pm UK time ship same day. Orders after 3 pm ship next business day.

UK Shipping

• Warehouse: United Kingdom
• Standard: Untracked large letter via postbox (no signature)
• Cost: Free
• Delivery: 2–5 business days
• Legal: Under the Consumer Contracts Regulations you have rights if delivery exceeds 30 days.

EU Shipping

• Warehouse: Netherlands
• Standard: Untracked large letter via postbox (no signature)
• Cost: €4.95 flat rate
• Delivery: 5–14 business days (may vary by distance)
• Legal: You have rights under the EU Consumer Rights Directive if delivery exceeds 30 days.

Premium Shipping (UK & EU)

• Service: Tracked parcel (signature may be required)
• Cost: Calculated at checkout
• Delivery:
  • UK: 1–2 business days
  • EU: 2–5 business days
• Processing: Ships same day if ordered before 3 pm

Returns

• Return to UK or Netherlands warehouse at customer’s cost
• Refunds processed within 14 working days of receipt

Customs & Import

• EU orders ship from the Netherlands—no extra fees for EU customers.
• UK orders ship within the UK—no customs duties.

Questions?

Email UK@Ohsnap.com

Last updated: 11 June 2025